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CUSTOMER SERVICE REPRESENTATIVE

FLYNN CENTER FOR THE PERFORMING ARTS, LTD.

Part-time, Non-Exempt Hourly (Union Contract applies), ON-SITE

To apply, send a cover letter and resume to HResources@flynnvt.org. 

Primary Responsibility

To sell tickets and perform customer service functions, in person at the box office, by phone, and at off-site locations.

Characteristic Duties & Responsibilities

• Be informed of all current Â鶹´«Ã½ÉçÇø events. Be familiar with current ticket sales offerings, policies and procedures.
• Provide all requested information concerning events sold through the Â鶹´«Ã½ÉçÇø Box Office, including descriptions of events, performance times, available seating, ticket pricing, pickup, refund and exchange policies and procedures, and other information as needed.
• Accurately process ticket sales, over the phone, at the box office window, and at off-site locations. Request and enter all necessary customer data into the box office ticketing system.
• Record customer interactions, including all necessary information for reporting and institutional planning
• Accurately prepare ticket orders for pick-up and delivery. Include applicable parking and other informational inserts. Meter postage and drop mail in the post box in a timely manner.
• Perform various basic customer service functions.  Receive, investigate, and respond to customer questions or concerns in person, by phone and by email, referring unusual problems or situations to a Box Office Supervisors and Patron Services Manager as appropriate.
• Assist Box Office Supervisors and Patron Services Manager with general clerical work in the box office.
• Perform other duties as assigned.

Supervision Received

None

Supervision Received

Direct supervision is received from the Box Office Supervisors and Patron Services Manager

Qualifications

• High school plus one year of relevant office, sales and/or customer service experience, or a combination of education and experience from which comparable knowledge and skills have been acquired.
• Data entry skill and general clerical skill required.
• Strong Customer Service skills.
• Ability to work courteously and efficiently with customers, including ability to accurately describe events, seating options, and ticket pricing and sales policies.
• Familiarity with performing arts box office operations helpful.

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This outline illustrates the type of work that characterizes the Job Classification.  It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.