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Information Technology Manager

FLYNN CENTER FOR THE PERFORMING ARTS, LTD.

FULL-Time, Exempt

To apply, send a cover letter and resume to HResources@flynnvt.org. 

Basic Function

Direct and coordinate activities of the IT Department. Plan, prioritize and assign all IT projects.  Provide technical support for Tessitura, plan, prioritize and implement new web technology and functionality.

Characteristic Duties & Responsibilities

• Work with General Manager and Departmental staff to design new functionality, train users on procedures, provide backup for web updates, respond to issues both remotely and on-site, and administer online ticketing service. 
• Manage company domains and security certificates (SSL), including renewals, additions and forwarding. Manage web server administration tasks. Coordinate annual website and web server security audits. 
• Supervise, maintain and create policies for credit card security. Assure organization is current on PCI and PII compliance. Maintain and recommend changes to the IT Security Policy. Plan and provide training to Â鶹´«Ã½ÉçÇø staff about IT security policies and procedures.         
• Coordinate, carry out, and supervise system maintenance functions for all computer hardware and software. 
• Troubleshoot/diagnose and supervise a wide variety of hardware and software operating problems; arranging for outside consulting support as needed.
• Perform network administration tasks using Microsoft Windows server, Azure/Active Directory Services, and Microsoft365 administration. Approve all new user accounts and security privileges.
• Create system and company policies for email, web, social media, and general technology usage. Maintain IT Disaster Recovery Policy to assure proper contingency plans are in place.
• Assure proper security of network systems by implementing secure access policies, maintaining and approving proper firewall policies and keeping up to date on security risks.
• Coordinate and maintain all telecommunications systems including approval of monthly telephone expenses. Routinely review and negotiate telecommunications contracts to assure reliable, cost-effective service.
• Maintain corporate and public internet services, coordinate services with vendors, approve contracts, and coordinate changes to service.
• Create, maintain, and monitor budget for information systems. Maintain records of capital expenditures and expenses. Design, approve, and purchase new equipment including servers, workstations, printers, routers, firewalls, telephones, software. Be available for occasional off-hours support for both emergencies and during occasional off-hours upgrades, installations and system procedures.
• Provide a wide range of technical instruction and support to users.
• Support remote users and ensure security policies are adhered to.
• Perform other duties as necessary.

Supervision Received

Reports to the General Manager.

Qualifications

• Solid base of technical knowledge and skills in computer hardware and software installation and operation, with relevant network management experience.
• Good working knowledge of various business PC applications, with expertise in software/systems used at the Â鶹´«Ã½ÉçÇø desirable.
• Experience with Avaya telephone system, Cisco firewall, and Unifi network administration desirable.
• Knowledge and experience with network security and on-line commerce. Windows network administration, Microsoft365/Exchange hybrid administration, report writing tools, and web authoring tools and website development. 
• Knowledge of SQL database administration tasks and queries.
• Ability to work cooperatively with a wide variety of Â鶹´«Ã½ÉçÇø personnel, including good technical instruction skills and serving as an ambassador for the IT department.
• Good communication skills, both written and verbal.
• Interested in learning and staying ahead of the trends, helping the Â鶹´«Ã½ÉçÇø to evolve to a technology-forward institution.

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This general outline illustrates the type of work that characterizes the Job Classification.  It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.